Policy

Re-Cleaning Policy: Sofa, Bed & Mattress Cleaning

At Mukoya Cleaning Services, your satisfaction comes first. We stand by the quality of our sofa, bed, and mattress cleaning. If you feel the results are not up to the expected standard, we offer a smooth and transparent re-cleaning process.

When You Qualify for a Free Re-Clean

You are eligible for a complimentary re-clean if:

• You report the concern within 24–48 hours after service.
• Areas that were part of the service still look dirty or unfinished.
• The issue is something that falls within normal professional cleaning results.

When Re-Cleaning May Have Extra Charges

A re-clean may not be free if:

• New stains or dirt appeared after the service.
• The furniture or mattress was moved to a new environment.
• The stains are classified as permanent, such as:
  • Deep urine penetration
  • Ink, dyes, bleach damage
  • Old set-in stains
  • Rust, nail polish, or chemical stains
• The concern is odour-only, which depends on material type and contamination depth.

How to Request a Re-Clean

Requesting a re-clean is easy:

1. Contact us within 24–48 hours.
2. Share clear photos/video of the concern.
3. Our team will assess and schedule a re-visit within 1–3 working days.

What Our Re-Clean Covers

• Only the areas serviced during the initial visit.
• We focus on the specific spots that need improvement.
• Additional items or areas not included in the original job are charged separately.

Important Note

Some stains and odors may not fully come out due to fabric type, age of the stain, or depth of contamination. If this is the case, our technician will communicate this upfront to manage expectations.

Our Promise

We aim to ensure every client enjoys a clean, fresh and comfortable space. This re-cleaning policy is designed to protect you while helping us deliver consistent, quality work every time.

Wet Furniture & Odor Policy (Sofa, Bed & Mattress Cleaning)

At Mukoya Cleaning Services, we use professional equipment designed to clean deeply while minimizing drying time. However, certain fabrics and conditions may slow the drying process. If your sofa, bed, or mattress takes too long to dry and develops an odor, the following policy applies:

Why Items May Not Dry Fully

Some materials naturally hold moisture longer due to:

• Thick or multi-layered foam
• Heavy upholstery fabrics
• Cold or humid weather
• Poor ventilation in the room
• Pre-existing moisture trapped inside the furniture

These factors can cause a temporary damp smell if drying conditions are not supportive.

Our Support if Your Item Smells After Cleaning

If your sofa, bed, or mattress develops an odour due to slow drying:

• Report the issue within 24–48 hours after cleaning.
• Our team will assess the cause and guide you on proper ventilation, sunlight exposure, or fan placement to speed up drying.
• If needed, we will return for an odour-neutralizing treatment at a discounted rate, depending on the assessment.

When Additional Charges May Apply

Extra charges may be incurred if:

• The odour is caused by pre-existing contamination, such as deep urine, mould, or long-standing moisture.
• The item was kept in a closed or poorly ventilated environment after cleaning, preventing proper drying.
• Odour removal requires additional chemicals, deodorizing, or deep extraction beyond the original service.

What We Guarantee

• We guarantee professional cleaning, but drying time varies by material and environment.
• We provide clear after-care instructions to help your furniture dry safely and quickly.
• We offer support and solutions if unexpected odours appear.

Client After-Care Responsibilities

To prevent slow drying and bad smells, we recommend:

• Leaving the windows open or running a fan.
• Avoiding sitting or sleeping on the item before it fully dries.
• Allowing sunlight or warm airflow where possible.

These steps greatly reduce risk of odour or moisture retention.

Our Commitment

Our aim is to ensure your sofa, bed, and mattress remain clean, fresh, and comfortable. This policy ensures a fair and supportive process when drying challenges occur.

Fumigation & Pest Control Policy

At Mukoya Cleaning Services, we are committed to delivering safe, effective, and reliable fumigation and pest control solutions. Our policy ensures transparency, safety, and clarity for all our clients before, during, and after treatment.

1. Service Guarantee

We guarantee high-quality fumigation and pest control using approved chemicals and professional application methods.
Our treatments aim to reduce, control, and eliminate pests, depending on the type of infestation and condition of the premises.

. Scope of Service

Our fumigation and pest control services cover:

• Cockroaches
• Bed bugs
• Ants
• Rats & mice
• Fleas & ticks
• Houseflies & mosquitoes
• Termites (on assessment)
• General crawling and flying insects

Each treatment is tailored to the pest type and level of infestation.

3. Safety Assurance

We strictly follow all safety guidelines, including:

• Using government-approved and eco-friendly chemicals.
• Ensuring products are safe for homes, children, and pets once dry.
• Advising clients on required safety measures before and after treatment.

4. Client Preparation Requirements

Before fumigation, clients are required to:

• Cover food, utensils, baby items, and open water sources.
• Secure pets in a different room or outside the house.
• Provide access to all rooms, cracks, corners, and hidden areas.
• Remove or wrap delicate items if advised by the technician.

Failure to prepare properly may affect treatment results.

5. After-Care Instructions

After treatment, clients should:

• Stay out of the treated area for 1–3 hours (depending on chemical used).
• Ventilate the rooms on return by opening windows and doors.
• Avoid wiping treated areas for the first 24 hours unless instructed.
• Follow any additional guidelines provided by our technicians.

6. Re-Treatment & Warranty Policy

We offer free re-treatment within the warranty period if pests reappear beyond normal expectations and the client followed all preparation and after-care guidelines.

Standard warranty durations:

• Bed bugs: 30 days
• Cockroaches: 30–60 days
• Ants & crawling insects: 30 days
• Rodent control: Based on treatment plan
• Flies/mosquitoes: 14 days
• Termites: As per contract after inspection

Re-treatment may be denied if:

• New pest activity is introduced after the service.
• The client did not follow after-care instructions.
• Rooms or areas were inaccessible during the initial treatment.

7. What Is Not Covered Under Warranty

• Re-infestation from external sources (e.g., neighbors, drainage, pets).
• Structural issues causing repeated pest entry.
• Poor hygiene or unclean conditions that encourage pest activity.
• Introduction of new furniture with existing infestations.
• Severe or long-standing infestations requiring multiple treatments.

8. Health & Safety Disclaimer

While our chemicals are safe once dry, we do not take responsibility for:

• Reactions caused by client failure to follow safety instructions.
• Allergic responses not disclosed prior to service.
• Sensitive items left uncovered during treatment.

9. Our Commitment

We are committed to providing:

• Safe, effective fumigation
• Professional follow-up
• Honest guidance
• Long-term pest management solutions

Our team is trained, certified, and dedicated to ensuring your home or business remains pest-free and safe.